Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days, and we will issue a full refund for the price you paid for the item, excluding carriage charges.
We will always repair or replace any items if they are defective, subject to our terms of warranty.
When returning defective items, you will need to obtain from us a return authorization number, by stating:
- The invoice number
- Date of purchase
- Price paid for the item.
You can call us on: 01869-326226
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.
To return an item:
To return an item, please enclose a copy of your invoice, a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below:
Unit 5, Westway 21,
For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.
Please note: We will send you an e-mail to let you know when we have processed your return.
Cancelling an item:
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products.
To cancel this contract, please email or fax the details stated on the invoice accompanying the goods, giving the reason for the return as “Contract cancellation”. Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:
Unit 5, Westway 21,
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.